Shipping Policy

Sable & Sage delivers fragrances and customized gift boxes to customers in Pakistan. We aim to make every order experience smooth, reliable, and convenient.

1. Order Processing

Orders are processed after the required order details have been received and the order has been confirmed.

Processing times may vary depending on product availability, order volume, public holidays, and whether an order includes a customized gift box.

Customized orders may require additional preparation time. If there is a significant delay, we will make reasonable efforts to inform you.

2. Delivery Areas and Timelines

We deliver to serviceable locations within Pakistan.

Estimated delivery timelines, where available, will be communicated at checkout or through our order-confirmation or customer-support channels. Delivery times are estimates and may vary due to courier operations, weather, public holidays, or circumstances outside our control.

If your location is not serviceable by our courier partners, we may contact you to discuss available options.

3. Shipping Charges

Delivery charges are separate from the price of the products.

The applicable shipping fee will be communicated at checkout or when your order is confirmed. Additional delivery charges may apply to replacement or exchange orders under our Return and Exchange Policy.

For eligible damaged-product claims, we will communicate any applicable delivery arrangements before proceeding with the replacement or exchange.

4. Order Confirmation and Tracking

Please provide accurate contact and delivery information when placing your order.

Where tracking is available, tracking details will be shared through the relevant communication channel. Customers should remain reachable for delivery coordination.

5. Incorrect Address or Failed Delivery

Sable & Sage is not responsible for delays caused by incomplete or incorrect delivery information provided by the customer.

If delivery fails because the customer is unavailable, unreachable, or has provided incorrect information, additional delivery charges may apply if the parcel needs to be dispatched again.

6. Delayed or Missing Orders

If your order has not arrived within the communicated estimated delivery period, please contact us with your order details so we can follow up with the courier.

Delivery estimates do not guarantee arrival on a specific date unless expressly confirmed.

7. Damaged Parcels

Please inspect your parcel when it arrives. We strongly recommend recording a continuous unboxing video that clearly shows the unopened parcel, its condition, the opening process, and the product inside.

If your product arrives damaged, contact us within 7 days of delivery and provide the unboxing video, order details, and clear photographs of the damage.

Our team will review the claim under the Return and Exchange Policy. The availability of a particular remedy remains subject to applicable law.

8. Contact Us

For shipping and delivery questions, contact:

Email: sablensagestore@gmail.com

Phone: +92 304 8398939 

Brand: Sable & Sage