Return and Exchange Policy

At Sable & Sage, we carefully prepare orders before dispatch. If your product arrives damaged, please follow the process below so we can review your claim.

1. Reporting Window

You must contact us within 7 days of receiving your order if a product arrives damaged.

Claims submitted after this period may not be eligible under our standard policy, subject to any rights available under applicable law.

2. Unboxing Video Required

To help us verify damage during delivery, please record a continuous video while opening your parcel.

The video should clearly show:

• The unopened parcel and its condition.
• The opening of the parcel without cuts or interruptions.
• The product and any visible damage.

Please keep your packaging until your claim has been reviewed. We may also request photographs and your order details.

3. How to Submit a Claim

Email sablensagestore@gmail.com within 7 days of delivery. Include your order number, a description of the damage, the unboxing video, and clear photographs if available.

Our team will review the information and contact you about the next steps.

4. Available Resolution

For an eligible damaged-product claim, our standard resolution is:

• A replacement of the same product, subject to availability; or
• An exchange for other available products of equivalent product value.

Cash refunds are not offered as our standard resolution. This policy does not override any refund or other remedy required by applicable law.

If the selected exchange products cost more than the eligible product value, the customer must pay the difference. If they cost less, the remaining value and available options will be discussed before the exchange is confirmed.

5. Delivery Charges

Delivery charges are separate from product prices. Any shipping charges applicable to an exchange or replacement will be communicated before the order is arranged.

6. Change of Mind

We do not offer returns or exchanges simply because a customer changes their mind, dislikes a chosen fragrance, or no longer wants the product.

Customized gift boxes are prepared according to confirmed selections and are not eligible for change-of-mind returns or exchanges.

These conditions do not exclude remedies that may be available for damaged, defective, incorrect, or misrepresented products under applicable law.

7. Contact Us

For return or exchange requests, contact sablensagestore@gmail.com or 

Phone: +92 304 8398939