Return & Refund Policy
We understand that shopping online for fragrances can be tricky, so we offer a return policy to ensure your satisfaction. If you're not happy with your purchase, please review the following guidelines:
Eligibility: Returns are accepted within 15 days of purchase, provided the item is unused and in its original, sealed packaging.
Non-Returnable Items: For health and safety reasons, opened or used fragrance products, including perfumes, cosmetics are non-returnable.
Refund Policy
If your return meets the criteria, we will issue a refund to your original payment method within 10-15 business days after we receive the returned product.
Shipping costs are non-refundable, and the customer is responsible for the return shipping fees, unless the item was damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days to arrange for a replacement or full refund at no extra cost.
How to Initiate a Return
To initiate a return, please contact our customer support team at sablensagestore@gmail.com with your order number and reason for return. We will guide you through the return process.